Business Analyst - SAP SD / CRM (Onsite)

Position Location US-CA-Rancho Santa Margarita



Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 30 years and has earned a strong reputation for excellence in the healthcare field.  Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

As a Business Analyst (SAP SD/CRM), you will be responsible for working within the framework of a team and performing the following activities:

  • Play a key role in the solution design, and implementation of systems on various projects and support initiatives within a functional area
  • Collaborate with business counterparts globally to ensure successful implementation of projects, and maintenance of optimum service levels on various system change requests
  • Ensure that proper Change Control and Project Management processes are adhered to
  • Support internal customers within Applied Medical to ensure business process design and relevant SAP configuration is in line with the business needs
  • Design software solutions by collaborating with system developers 
  • Develop Proof of Concept (POC) on assigned project deliverables, and conduct testing, to ensure that the system is designed to perform as intended 
  • Perform data migration/cut over activities, and providing post go live support on various projects and support initiatives for our US, EU, and Australian businesses
  • Collaborate with business counterparts and software development teams to ensure successful implementations and maintenance of optimum service levels
  • Perform configuration of SAP SD in areas such as Order Management, Pricing, Billing, Product Availability Check, Rebates etc.
  • Perform configuration of SAP CRM in areas such as Account Management, Activities, Leads, Opportunities, Campaigns, Territory Management, etc.  
  • Collaborate with various ATS technology teams such as SAP Development, Mobile, and Web Development to implement user-friendly applications that are easy to maintain and expand  
  • Provide level two support on all the Sales & Field applications to address user requests and resolve system issues, which may involve working in non-business hours occasionally to support high-severity issues impacting the global business users
  • Develop design documents, functional specifications, test scripts, and assisting in issue resolution, and risk mitigation on projects
  • Provide functional and technical knowledge to support development tasks
  • Perform peer reviews of system configuration and software design specifications 
  • Learning business processes and relevant software technologies and participating in the implementation of new systems, process improvements, and solutions in one or more application areas within SAP
  • Research and evaluate new functionalities within the SAP system 
  • Participate in the Business Analyst Develop Program
  • Facilitate select training workshops as needed

As a healthcare company, it is of the utmost importance to keep our teams safe and healthy in this ever-changing COVID-19 environment. We require all new team members to be fully vaccinated (including booster shots, if eligible) upon their start date at Applied Medical (legitimate accommodation requests will be considered). Our current team members have also made this commitment to being vaccinated and receiving the booster shot to help protect each other, our families, our customers, and our visitors, as we work together to help end the pandemic. Eligibility details to receive the COVID-19 booster shot are provided on the CDC website here.

Position Requirements

This position requires the following skills and attributes:

  • Must at least have a bachelor’s degree in Business, Computer Science, Industrial Engineering, Supply Chain, or Management Information Systems
  • A minimum of 4-7 years hands on experience using SAP SD or SAP S/4HANA in a full life cycle implementation with recent releases of SAP, either in a client facing role, or in an internal Consulting role
  • 2+ years of hands-on experience implementing and configuring the SAP CRM module on projects in a functional or a technical capacity 
  • Experience with configuration of SAP CRM functions and master data, such as WEBUI, Partner Processing, Organizational Model, Business/Technical Roles, Actions Profile, Determination Procedures, Middleware and Territory Management 
  • Excellent business process design experience using SAP
  • Understanding of business objectives and value management, strong verbal, and written communication
  • Good understanding of integration touch points with one or more SAP modules and demonstrated ability to design integrated solutions across ERP modules
  • Organizational skills with ability to manage multiple tasks coupled with strong analytical and problem-solving skill
  • Excellent communication skills, both oral and written, with clients, co-workers, and management
  • Fair knowledge & experience designing system solutions in one or more SAP modules
  • Ability to train other team members
  • Integration knowledge of SAP ECC with other SAP applications such as SAP CRM, SAP GTS
  • SAP Certification in one or more application area
  • Knowledge and experience working in FDA CFR Part 11 compliant environment
  • Effective written and oral communication skills
  • Ability to perform well in a team environment


The following skills and attributes are preferred:

  • Experience with S4/HANA in at least one application area (preferably Sales)
  • Experience with mobile application development using SAP Fiori. 
  • Project Management Certification or demonstrated project management skills 


  • Training and mentorship with ongoing learning and development courses
  • On-campus wellness activities
  • Comprehensive medical and dental and vision coverage
  • Education reimbursement program
  • 401(k) program with discretionary employer match
  • Generous vacation accrual and paid holiday schedule

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.


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