Service Desk Technician (SAP Production Support)

Position Location US-CA-Rancho Santa Margarita



Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied Medical has been developing and manufacturing advanced surgical technologies for nearly 30 years, and has earned a strong reputation in healthcare. Our dedication to delivering the highest quality products and unique business positioning provides our team members with the unique ability to contribute in a larger capacity than is possible in typical positions.

Position Description

As a Service Desk Technician for our SAP Production Support team, you will be responsible for working within the framework of a team and performing the following activities:

  • Provide information system technical support to team members primarily for SAP ECC and SAP PLM
  • Receive and respond to phone and email requests for technical assistance and logging the issues in a Help Desk management system
  • Interface with various team members within the organization to understand challenges, troubleshoot issues and implement solutions
  • Support enterprise systems and business processes within one or more enterprise applications
  • Perform user account management, system monitoring and other administrative tasks

Position Requirements

This position requires the following skills and attributes:

  • Bachelor’s degree in Computer Sciences, CIS, MIS or related field
  • 2+ years of Help Desk support experience
  • 3+ years of hands on experience with SAP ECC
  • Effective written and oral communication skills, using remote support tools
  • Ability to organize, multi-task and prioritize the daily work load with an ability to shift responsibilities/priorities as needed
  • Detail oriented with effective follow-up skills to complete tasks accurately and on time with little or no correction required
  • Proficient with Microsoft Office Suite, Windows and Adobe Acrobat
  • Strong application and information system troubleshooting skills
  • Top tier customer service skills and a commitment to the quality of the customer’s experience
  • Proven experience with end user desktop support in a multi-building, corporate campus environment


The following skills and attributes are preferred:

  • Broad knowledge and understanding of SAP PLM


  • Training and mentorship with ongoing learning and development courses
  • On-campus wellness activities
  • Comprehensive medical and dental and vision coverage
  • Education reimbursement program
  • 401(k) program with discretionary employer match
  • Generous vacation accrual and paid holiday schedule


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