Service Desk Technician

Position Location US-CA-Rancho Santa Margarita

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Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied Medical has been developing and manufacturing advanced surgical technologies for nearly 30 years, and has earned a strong reputation in healthcare.  Our dedication to delivering the highest quality products and unique business positioning, provides our team members with the unique ability to contribute in a larger capacity than is possible in typical positions.

Position Description

As a Service Desk Technician you will be responsible for working within the framework of a team and performing the following activities:

  • Provide computer, software and telecom technical support to company team members as part of Applied’s IT Help Desk
  • Receive and respond to phone and email requests for technical assistance in a call center environment and log the issue in a Help Desk management system
  • Provide first tier support for other peripheral equipment such as printers, scanners, copiers and audio visual systems
  • Perform user account management, system monitoring, user education and other administrative tasks

Position Requirements

This position requires the following skills and attributes:

  • Strong PC, application and network troubleshooting skills
  • Proven verbal and written communications skills supporting end users in a call center environment and using remote support tools when required
  • Top tier customer service skills and a commitment to the quality of the customer’s experience
  • Hands on experience with Windows XP/W7, Active Directory and Microsoft Office
  • Minimum 2 years prior Help Desk or Desktop support experience
  • Experience with end user desktop support in a multi-building, corporate campus environment

Preferred

 The following skills and attributes are preferred:

  • Posses a high level of independent judgment within established procedures
  • Bachelor’s degree in CIS, MIS or a related field
  • Windows 7 and Office 2007/10 experience
  • Third party software familiarity, install and troubleshooting
  • Strong knowledge of TCP/IP, DNS, DHCP and VLAN’s
  • Familiarity with network cable and ability to make and crimp network cables
  • Ability to use Fluke for network testing

Benefits

  • Training and mentorship with ongoing learning and development courses
  • On-campus wellness activities
  • Comprehensive medical and dental and vision coverage
  • Education reimbursement program
  • 401(k) program with discretionary employer match
  • Generous vacation accrual and paid holiday schedule

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