Lead CRM Business Analyst

Position Location US-CA-Rancho Santa Margarita



Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied Medical has been developing and manufacturing advanced surgical technologies for nearly 30 years, and has earned a strong reputation in healthcare. Our dedication to delivering the highest quality products and unique business positioning provides our team members with the unique ability to contribute in a larger capacity than is possible in typical positions.

Position Description

As a Lead CRM Business Analyst, you will be responsible for working within the framework of a team and performing the following activities:

  • Lead and manage CRM software development projects, ensuring software solutions are designed and developed to perform as intended and are implemented according to the project schedule.
  • Interface with various departments within the organization to understand their needs, document requirements, and collaborate in the design, configuration, development, testing, and implementation of the solutions.
  • Lead the configuration of systems, troubleshooting system issues and user training across multiple time zones and locations
  • Learn CRM business processes and relevant software technologies and participating in the design, development, testing and implementation of related applications
  • Maintain existing systems that support one or more departments, such as Field Implementation, Field Operations, Clinical Education and Clinical Development
  • Lead a team in the CRM application area
  • Develop knowledge and skills in enterprise scale application design, development and implementation of systems, such as SAP CRM and related mobile applications
  • Help identify opportunities for improvement in CRM business processes and related systems
  • Participate in software validation activities to ensure that software solutions are designed to perform as intended
  • Ensure that proper Change Control and Project Management processes are adhered to
  • Work on latest relevant software technologies to provide computer software solutions and applications to the organization
  • Stay abreast of emerging technologies and next generation platforms and recommend solutions that drive innovation and business value

Position Requirements

This position requires the following skills and attributes:

  • Bachelor’s degree in Computer Sciences, Information Systems or Business Administration
  • 6-8 years of hands-on experience implementing and configuring the SAP or similar CRM modules on projects in a functional and technical capacity
  • Experience leading small teams
  • Experience working on full life cycle implementations involving CRM and ERP integrations
  • Experience with CRM and related systems such as mobile applications, sales, marketing and campaign automation and related analytics
  • Excellent communication skills, both oral and written, with internal customers, co-workers, and management
  • Effective organizational skills with the ability to manage multiple tasks
  • Very good knowledge of software development lifecycle
  • Effective analytical and problem-solving skills
  • Proficient with Microsoft Office


The following skills and attributes are preferred:

  • SAP CRM or equivalent CRM Certifications
  • Experience with Software validation
  • Experience with a Life Sciences company
  • Experience working in an FDA 21 CFR Part 11 compliant environment


  • Training and mentorship with ongoing learning and development courses
  • On-campus wellness activities
  • Comprehensive medical and dental and vision coverage
  • Education reimbursement program
  • 401(k) program with discretionary employer match
  • Generous vacation accrual and paid holiday schedule


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